In addition to HIPAA, the Telecommunications Protection Act (TCPA) also affects the use of cell phones and texting or e-mail for payment and healthcare purposes, as it requires consent. The Centers for Medicare and Medicaid Services have also prohibited the use of texting for physician orders and insecure texting among professionals when PHI is involved.
For professional communications involving PHI, it's essential to follow secure guidelines from the HHS and conduct a reasonable Risk Analysis as required by the Security Rule. In order to provide quality healthcare and improve patient satisfaction, communication with patients must also be a priority.
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